Privacy Policy

Privacy Policy Notice                                                                                                   

In this privacy notice ‘we’, ‘us’ and ‘our’ refers to Thyme Keepers Limited and ‘you’ and ‘your’ means the person the personal information refers to.  Thyme Keepers Limited will only use your freely given personal information for the processing of your order placed on the website .  Our lawful basis for processing your personal information is obtained when you agree to give us your consent to use your personal information.  We will not contact you for any reason other then that which is related to your order or in answering any queries or questions.  No information entered on the website has been, is or will ever be passed on to any third parties.

Data Protection Act

As required by the data protection act of the United Kingdom this privacy policy identifies the categories of personally identifiable information that we collect through our website about individual consumers who use or visit our website.  Depending on the visitor’s activity at our website, certain personally identifiable information may be collected in addition to the information set forth in other sections of this document. “Personally, identifiable information” means individually identifiable information about an individual consumer collected online by us from an individual and maintained by us in an accessible form and may include any of the following;

(1) a first and last name;

(2) a home or other physical address including street name and name of a city or town;

(3) an email address;

(4) a telephone number;

(5) any other identifier that permits the physical or online contacting of a specific individual; and

(6) information concerning a user that the website collects online from the use and maintains in personally identifiable form.  The company does not share any personally identifiable information with third parties at any time.

Information we collect and how we use it

Thyme Keepers Limited collects certain information from and about its users three ways: directly from our web server logs, cookies, the user.  When you visit our website, we may track information to administer the site and analyse its usage.  Examples of information we may track include:

  • Your I.P. address.
  • The kind of browser or computer you use.
  • Number of links you click on within the site.
  • State or country from which you accessed the site.
  • Date and time of your visit.
  • Name of your internet provider. 
  • Web page that you linked to our site from. 
  • Page you viewed on our site.

We only collect sufficient information from you to enable us to process your order.  That information is your name, address (delivery and billing if different) and contact details including an email address.  Telephone numbers are optional but if given will be sorted with your other details. In addition to the above mentioned details, your computer IP (internet protocol) address appears and is retained on our website administration database.  If after you sign up or opt-in you change your mind, you may withdraw your consent for us to contact you, for the continued collection, use or disclosure of your information, at any time, by contacting us at  If you would like to access, correct, amend or delete any personally identifiable information we store about you, register a complaint, or simply want more information, contact us at

How Long We Keep Your Details For

Your personal details include details of your order are retained on our website administration database for a period of up to one year.  A physical paper copy of an invoice we send to you (accompanying any item you have ordered) are retained for a period of 6 years in accordance with uk accountancy policy.  After this time, they are destroyed. Emails in connection with orders or those from the contact us page may be held for up to 6 weeks after which they are deleted.

How We Use Cookies

A cookie is a small file which asks permission to be placed on a computer hard drive be it a desktop, laptop, tablet or mobile phone.  Cookies allow web applications to respond to you as an individual.  The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.  Primarily we use cookies to temporarily hold any additions you have made to the shopping cart.  The cookie is then removed once you have “checked out” and made payment.  This cookie can easily be deleted by clearing your browser history which includes cookies within that process.

Disputes, law, jurisdiction and language

Thyme Keepers Limited is based in England and is governed by English law.  Any dispute shall be governed by and interpreted in accordance with English law.  Where upon the English courts shall have jurisdiction over all disputes.  This website, any content contained here in and any contract brought into being as a result of usage of this website (i.e. your purchase and our delivery) are governed by and construed in accordance with English law.  The parties to any such contract agree to submit to the exclusive jurisdiction of the courts of England.  All contract are concluded in English.

SSL Certificate

SSL, Secure Socket Layer, is a small file that digitally binds a cryptographic key to the website and makes all content secure between servers.  This can be seen in a browser address bar as https:// and shows a “padlock” symbol in the web browser.  Thyme Keepers Limited holds a current SSL certificate which can be viewed by clicking on the https:// or the padlock symbol next to our website URL, Uniform Resource Locator.


In addition to the SSL certificate we have a number of security measures in place including firewalls, anti – virus and anti-malware. Regular back-ups are taken and stored on separate devices.

Telephone orders and payments

Orders taken over the telephone will be entered on to the website and the personal information treated as outlined above. Payment details given over the telephone for orders will be processed via PayPal or Stripe and destroyed immediately afterwards.


This privacy policy is executed in English.  You agree and acknowledge that you have reviewed this privacy policy in English.  To the extent that any translations of this privacy policy are provided, they are solely for convenience and is of no binding effect.  The English language version of this privacy policy shall control.

Changes To This Statement

The company has the discretion to occasionally update this privacy statement.  When we do, we will also revise the “updated” date at the top of this privacy page.  We encourage you to periodically review this privacy statement to stay informed about how we are helping to protect the personal information  we collect.  Your continued use of the service constitutes your agreement to this privacy statement and any updates.

This privacy notice is set out to comply with the GDPR – General data protection regulation effective from 25th May 2018 and is in relation to only and not other websites that may be linked to this website.

About Cookies

This web site uses cookies.  By using this web site and agreeing to this policy, you consent to Thyme Keepers Limited use of cookies in accordance with the terms of this policy.  Cookies are files sent by web servers to web browsers, and these are stored by the web browsers.  The information is then sent back to the server each time the browser requests a page from the server.  This enables a web server to identify and track web browsers.

There are two main kinds of cookies: – Session cookies and persistent cookies.  Session cookies are deleted from your computer when you close your browser, whereas persistent cookies remain stored on your computer until deleted, or until they reach their expiry/expiration date.

Refusing Cookies

Most browsers allow you to refuse to accept cookies.  In internet explorer you can refuse all cookies by clicking “Tools”, “Internet Options” and “Privacy”, and selecting “Block all cookies” using the sliding selector. In Firefox, you can adjust your cookies settings by clicking “Tools”, “Options” and “Privacy”.

Blocking cookies will have a negative impact upon the usability of some web sites, including You may not be able to access some features of our web site.

Shopping Basket

This website uses cookies. Small computer files that help load user settings when visiting sites on the internet. We only use cookies to help process your order while visiting this site and do not use tracking or advertising cookies. By continuing to use this site, you accept our use of cookies.  Learn more